This is a Cisco HCS customer.
Cisco certified Inteliquent as their first wholesale provider of HCS. Inteliquent launched Wholesale HCS in February 2012, and now offers Cisco channel partners and Tier-2/3 service providers a white label HCS package to resell to their end customers.This allows organizations to compete in the cloud collaboration market, without having to make an initial capital investment. Inteliquent’s only stipulations are that their channel partners are Advanced Cisco UC certified with a Tier-1 helpdesk, and that end customers have a minimum of 100 seats each.
Integral to Cisco HCS is a service fulfillment management platform provided by VOSS Solutions; rebranded in HCS as CUCDM (Cisco Unified Communications Domain Manager). VOSS is a highly automated and sophisticated management platform that easily absorbs the complexities of this unique hosted collaboration business model.
VOSS gives Inteliquent and their channel partners a concise dashboard view of the HCS environment, allowing Inteliquent to centrally manage its channel partners, who in turn are able to offer their end customers advanced bundles of hosted collaboration services. VOSS has multiple levels of hierarchical administrative access, which enables Inteliquent’s channel partners to manage their own customer deployments. This flexible administrative access allows channel partners to either retain or delegate some or all of the MACD administration, direct to their end customers.
In this way, VOSS empowers Inteliquent channel partners to offer a carrier-class hosted collaboration service, branded in their own name and with flexibility options that can be tailored to fit unique
needs of each end customer.
The advanced administrative capabilities of the VOSS technology are extended even further through a customizable web-based end user self care portal. This end customer branded technology enables end users to manage their phone and line features and functions from any internet connected device, reducing the wait time commonly associated with submitting a change request to an administrator.
