VOSS

Support and Services / Training

About Engineer Course

What you will learn

 

The 5-day course will include a deep dive into the following agenda:

  • Introduction
    • Overview of the VOSS corporate and marketing position
    • Overview of the VOSS product
    • Insight into the VOSS customer base
    • Review of the VOSS business benefits
    • Technical overview
      • Introduction of the VOSS architecture
      • Information about general technical settings
    • GUI basics
      • Administration GUI structure
      • Navigation logic and rules including quick search
  • System management
    • Overview of the VOSS system and global settings
    • Phone, button and soft key templates
    • Description of other templates such as access, and security profiles
  • Network elements
    • CUCM management - configuration steps and management once set up
    • SIP trunk management - SIP trunk setup and configuration
    • Unity Connection  - adding Unity Connection to server steps
    • LDAP Integration - adding LDAP authentication server steps, including required changes of system services to support user authentication via LDAP
    • Presence - steps for getting CUPS to work with the VOSS system
    • EMCC - cross cluster extension mobility set up steps including options for partial settings
    • Contact center - how to define a contact center in the VOSS system and the functionality supported once set up
    • Conference - how to add conference to the VOSS system (e.g. WebEx)
    • Additional setup - other supported network elements
  • Provider management
    • Provider concept, preferences and countries; explaining hardware groups
    • Provider resource management - management of various resources (E164s, phones) at the provider level, and making them available across the system and to customers as required. DHCP and subnet management if applicable
  • Customer management
    • Adding a customer, feature group, and their use and application (including feature group templates). Also included is preference settings and the functionality implications of the settings
    • Customer services (vm)
    • Division and location management
      • Add a division/location
      • Explain location management including location types (standard/linked locations)
      • Setting location preferences affecting functionality
      • Allocating resources to locations for use
  • Location administration
    • Number management - management of internal and external numbers, E164 inventory, adding numbers to locations, extension range management and internal number association
    • Location admin (phones) - location level phone inventory, phone management, and registration
    • Location admin (users) - adding end users, associating phones with users, roaming profile, and mobility
    • Location admin (user services) - inlcudes features that can be allocated to a user, such as SNR, voicemail, mobile connect, mobile ID, etc.
    • Groups - management of number groups, hunt groups, pick up groups, and call park
  • Selfcare
    • Training on the selfcare portal that allows end users to administer their user sttings and features. Covers phone functions, extension mobilty, and asssociated phone management, SNR, voicemail, and directories
  • General management tools
    • Operation tools - allows the automation of multi-step processes, such as logout all users, unregister all phonse, refresh all end users, etc.
    • Audit - explains audit tool's powerful capabilities for finding transactions, and viewing transaction details
    • Profiles / devolved administration - explanation of the levels of administrative control; setting up security and access profiles; explaining feature display policy; showing how profiles control access to specific transactions and settings
    • Branding and themes overview - introduction to web-based tools that enable brands to be created to change the logo, images and colors on the GUI admin interface
    • Deployment automation - covers the three steps of automation: auto-inventory, auto-move, and phone-based registration
  • Troubleshooting
    • Basic
      • Troubleshooting errors by reviewing error messages and transaction logs
      • Review of troubleshooting workflow, and how to find online help, and browse FAQ
    • Advanced
      • Further troubleshooting training for advanced users who can utilize command line interface, and server access
      • System configuration is reviewed in parallel with CUCM configuration
  • Bulk loader
    • Bulk loader principles and overview; strengths and weaknesses; how to use; how to follow