VOSS gives service providers and large enterprises a centralized and real-time view of their communications platform. It offers a single view of multiple customers or business units, their network infrastructure, the resources, the services and inventory; all from a single business perspective. This is something that no other management system offers today at scale.
Today, in most large organizations where multiple groups of users (be that customers or agencies), multiple PBX clusters and multiple applications servers are supported, it’s incredibly difficult to get a single view of that network or the resources, services or users. You have to log on to multiple infrastructure devices in order to pull all the information into one central view. That simply cannot be provided in real-time, nor can it be provided without great effort and cost.
VOSS changes all that for you. For the first time you can get visibility of your end-to-end communications platform and all its components.
Most large organizations are yet to fully adopt the latest UC technologies. Once a company starts to implement UC – and these days it’s a question of when, not if – then the complexity of the network and all its moving parts increases exponentially and you suddenly find yourself managing many more devices and services.
This means that service providers and large enterprises, who hope to capitalize on the productivity benefits of next generation UC&C services, often struggle to achieve those benefits; instead, they find the operating costs of the underlying communications platform escalating out of control. Without central management, it’s much more difficult to achieve those productivity gains and to control costs.
