VOSS

The VOSS advanced UC&C service management platform delivers the following capabilities:

• Provides organizations with a focus on their services, rather that the underlying technology and allows for the easy management of services within multiple sets of profiles to reflect different worker types:
  • manager
  • mobile worker
  • knowledge worker
  • logged-off phone
• Enables organizations to manage new UC&C applications to their customer base cost-effectively and with very high levels of customization and flexibility
• Removes the need for expensive point-to-point systems integration which is costly, inflexible and time consuming to implement, protecting your current UC&C investment for the future
• Allows the rapid addition of new best-of-class UC&C applications at a low cost
• Enables end users to select and utilize the services they require without having to concern themselves with where they are in the network, or which vendor is supplying their application

The key to a good service management capability is not just scope, it’s also flexibility. Companies are not static. The ability to customize and change services is the key to a well-designed service management system. Having differentiated solutions for specific areas of the business is done all the time for applications software, and the same goes for UC&C.

Considerations you may have, include:

• How easily you can change and upgrade your services to meet your changing business needs?
• When do you make changes, do they happen in real time, or do you still have to make several manual software script changes behind the scenes?

All of this demonstrates how service management is fundamental to the delivery of a quality UC&C service offering whether you are a small enterprise or a large service provider. And, as far as we can tell so far, VOSS provides the most advanced UC&C service delivery and management platform on the market today.