Operational Benefits

• Support for secure, multi-level, devolved administration (7 levels), which allows for day-to-day IMACs to be performed by customer administrators – this cuts Service Provider overheads and improves customer satisfaction
• Fully customisable administration access levels, on a user-by-user basis
• Support for end-user ‘self-care’, both through the phone and/or web GUI, again removing the need for expensive SP call centres to manage basic end-user requests for password changes, etc.
• Automation minimises human-error costs and other ‘costs of failure’. Reduced I-M-A-C-D service management for Service Providers means savings on call centre staff
• Adding customers, sites and the back-end configuration of the IPT platform becomes a far less complex activity, cutting the need for highly-trained and expensive NOC staff
• True User-Mobility enables for greater flexibility and lower administration

Deployment Benefits

• Proven dial plan templates; replaces man-years of design effort and SI costs
• Complex “multi-site; multi-cluster; multi-region“ deployments are supported
• Supporting multiple deployment models (Stand-Alone/Hosted/Managed/Mult-Tenant)
• Standard Administrator-controlled provisioning and registration of phones
• Auto discovery of Phones and automated registration, to pre-defined business rules
• Auto discovery of Phones and phone-based registration by end-users
• Reducing installation/roll-out costs due to systematic data collection and entry through bulk load processes – no more keying into GUIs
• Web based, bulk provisioning saves man years in customer setup and speeds up new service deployment
• Data migration from legacy systems is managed with bulk data loading and operations tools
• VOSS-USM automates the configuration of the IP Voice network components and allows platforms to be load-tested prior to deployment

Technology Benefits

• VOSS-USM is specifically designed for centralized management of  IPT networks and has been proven in the Cisco Unified Call Manager end-to-end reference architecture
  
• VOSS-USM has had 4 years of development and testing  at the Cisco NSITE facilities in Reading UK
  
• Carrier Grade solution, designed and tested for massive scalability
• Virtualization of  ITP architecture, enabling flexible multi-tenant capability
• Integrated automation of platform configuration processes for most architecture components – for example adding a Location requires configuration of not only the IP-PBX, but also for Transit Switch, Gateways, GateKeepers, DHCP and application delivery platforms
• Support for legacy hybrid PBX & IP-PBX architecture - legacy coexistance
• Support for regulatory and statutory requirements (911 and Lawful Intercept)

Capital Expenditure Benefits

• Sharing of common infrastructure amongst multiple Customers cuts the infrastructure cost on a per customer basis
• Capital costs can be significantly reduced for initial system build and in overall platform integration cost, due to the fact that BVSM is a fully tested end-to-end solution
• VOSS-USM uses dial-plan model templates to set up the initial load of the platform, removing the need for customer-by-customer dial plan development.
• Integration with incumbent business support systems (BSS) and other OSS systems is also simplified – such as integration with CRM systems, work-force systems, billing systems, inventory management systems and service assurance systems

Support Benefits

• Fully redundant architecture, with disaster recovery replication support
• Full VisionOSS TAC Support for customers
  
• Integrated NMS systems provides full visibility of both operation and performance
• Full roll-back of failed multi-step transactions
• Full record of transactions, with error messaging to assist with troubleshooting
• Appliance-based approach to hardware, means box swap-out is all that is required by NOC engineers

Contribution Margin Generation

• VOSS-USM event based billing for service and resource management generates new sources of income
• VOSS-USM can manage a variety of competition-beating, billable, value-added services – video, soft-phones, Unified Communicator, MeetingPlace, etc
• VOSS-USM can help Service Providers differentiate IP voice and data services away from simply being a ‘dial-tone’ or ‘leased-line’ replacement
• A more intangible benefit will be that customers can feel more in control of their telephony services, with improved customer service levels resulting in improved customer loyalty and reduced churn.
• On-net traffic for inter-tenant calls, may lower 3rd party bandwidth costs
  
• Lower cost of customer acquisition, though acquisition process automation
• Service Providers are able to increase market penetration, as the cost of acquisition falls, enabling smaller SMEs to be targeted, more economically
• Accelerated activation of new customers means improved cash-flow
• Enhanced ability to customise & bill service bundles (on a per customer basis)
• Accelerated time to market for new products and services

Investment Protection

• Growth of the hosted IP-telephony market over the next five years is predicted to balloon from $310 million in 2005 to $5.9 billion by 2010
• Future-proof solution based on mainstream Cisco Unified Communications products
• Coordinated Cisco/VisionOSS solution roadmap
• Lower risk projects due to platforms being pre-staged, tested and delivered in mobile racks, ready for use
• Support for legacy PBX sites in parallel to IPT rollout, removes the need for a big-bang switch-over, which lowers risk
• Inventory management ensures leakage of CPE and phones is minimised