The role of VOSS-USM is to provide an all encompassing management capability for advanced unified communications platforms.

The diagram below shows how VOSS-USM integrates within an IP Telphony and UC architecture (Blue sections relate to USM).



Click the image above to view at larger scale.


At a high level, the role of VOSS-USM can be summarised as follows:

• Support the provisioning and management of medium to large-scale, multi-tenant and multi-site IP managed-hosted telephony deployments (from 2,000 to 1million-plus business phones).
• supporting the delivery of advanced UC applications, without the need for major systems integration
• Manage the allocation and configuration of  large scale IP telephony resources, including IP PBX clusters, transit soft switches, firewalls, media gateways, IP address management systems, customer dial-plans, telephone numbers, phones, lines and value-added services.
• Enable the 'managed service' operator to devolve the administration of telephony services to enterprise customers and their end-users (catering both for multi-tenant partitioning requirements and for multi-cluster situations).
• Allow end-users to self-subscribe to chargeable voice features, events and services, as well as to administer the set-up of their phone profile.
• Allow the operator to manage a large-scale, shared IP telephony platform as a single entity, simplifying integration with other BSS and OSS systems and reducing operational complexity and costs.
• Automate and simplify the activation of new enterprise customers, sites, phones, end-users and their phone services – providing real-time provisioning in place of more manual, and often error-prone batch provisioning.  The goal is to allow provisioning by a non-technical administrator.
• Enable 'mass configuration' in support of migration programmes and to allow much faster roll-out of IP devices and services.
• Business Monitoring and SLA maintenance.

Managing unifiec communications services is not purely about provisioning dial tone and calling features. Value-added UC services are able to be introduced and managed within this overall solution without major integration costs due to the pre-integrated UC architecture developed by VisionOSS. By providing easy access to customers and end users (in some cases via self-subscription), new revenue opportunities can be generated with little or no incremental administration overhead or cost.