Managed UCaaS Architecture

Managed UCaaS is a deployment model where an Enterprise may choose a Service Provider to remotely "manage" their dedicated IP-PBX and UC servers within their own data centre.



The Service Provider manages the IP Voice services for the Enterprise removing the need for the Enterprise to employ its own operational staff. The Enterprise may choose to maintain its own head-end equipment, or have the Service Provider supply engineers to peform this task as well.

Importantly, the Enterprise owns its own equipment and can always choose to shift its support contract and carriage to another Managed Service Provider.

Service Providers offering Managed IP-PBX services have a number of clear advantages from deploying UCaaS architecture.

Hosted, Dedicated UCaaS Architecture

Hosted UCaaS is a deployment model where an Enterprise chooses a Service Provider to "host and manage" their dedicated IP-PBX and UC servers within the Service Provider's data centre.



Similar to other deployment modes, the Service Provider manages the IP Voice and UC services for the Enterprise and maintains the head-end equipment, removing the need for the Enterprise to employ its own NOC and operational staff.

Service Providers offering Hosted UC services have a number of clear advantages from deploying UCaaS architecture.

Hosted, Shared, UCaaS Architecture

Hosted, Multi-Tenant UCaaS is a deployment model where an Enterprise chooses a Service Provider to "host and manage" their IP Voice and UC services on a non-dedicated, central, shared infrastructure.



Similar to the other deployment models, the Service Provider manages the IP Voice and UC services for the Enterprise and maintains the head-end equipment, removing the need for the Enterprise to employ its own NOC and operational staff.

In addition, the capital cost to the Enterprise is reduced, as they are able to share a common infrastructure. The benefits are obviously greater for smaller Enterprises, as large Enterprises will effectively utilize a complete set of infrastructure, negating any sharing benefit.

Service Providers offering Hosted Multi-Tenant UC services have a number of clear advantages from deploying UCaaS architecture.

Hybrid UCaaS Architecture

Hybrid UCaaS is a deployment model where a large Enterprise chooses a Managed UC Model for their Head-Office site, but to save costs for their remote Branch sites chooses a Service Provider to "host and manage" their IP Voice and UC services on a non-dedicated, central, shared infrastructure.



Enterprises choosing the Hybrid Model get the best of boths worlds. They are able to control their own IP Telephony and UC application system centrally across both their own Call Managers as well as a Service Provider's hosted platform

The capital cost to the Enterprise is reduced, as they are able to share a common infrastructure for remote sites. The benefits are obviously greater for large complex Enterprises.

The Cisco UCaaS architecture is the only platform on the market that can offer this Hybrid Model, with a single central management system and a common rich feature set.

Standalone UCaaS Architecture

Standalone UCaaS is a deployment model, where an Enterprise acquires it's own UCaaS and UC infrastructure and employs it's own NOC and operations teams to manage the IP Voice services.



In this model the Enterprise only contract with a Carrier for PSTN access and carriage services.

This standalone UCaaS model is a pure Enterprise deployment, with no Service Provider involved in any management or outsourcing.

For large Enterprises (or Government Agencies) with multi-cluster architecture and multiple separate business units, there is a strong rationale for deploying the Standalone UCaaS solution.